During our conversation, we talk about putting the “care” back in healthcare and becoming more culturally competent. The goal is for patients to achieve better health outcomes because they trust what we [as pharmacists] are saying.
As Founder and CEO of Your Choice Coach, Simone is an accomplished business strategist, executive coach, and DEI consultant. She has held senior roles at Fortune 500 companies across marketing, communications, medical affairs, sales, and global business strategy. Her tenure includes successfully launching and leading products and services, implementing programs for key stakeholders across the globe, and developing and training sales, medical, and technical teams.
Simone’s mantra is “Voice, Power, Confidence.” As an emotional intelligence executive coach, she changes the way leaders and their businesses engage their employees and clients. Simone emphasizes the human element with a focus on diversity and inclusion.
Simone is a keynote speaker and has been featured as a thought leader in articles for Huffington Post, Forbes, and Pharmacy Times. She is an active member of the Tri-State Diversity Council and advocate for women, 2LGBTQAI++, BIPOC, people with disabilities, and cross-generations.
Simone holds a BS in Pharmacy and an MBA from Howard University. She is co-author of the book: Achieving Results, 30 Days to Courage, and Leadership without Borders, and is certified in DISC, Emotional Intelligence (EQI) 2.0, IDI, Cultural Competence, Cultural Intelligence (CQI), Culture- Values, Block Chain, Behavior Design, and is also accredited through the International Coaching Federation.
Links from this episode
Simone’s business website: www.YourChoiceCoach.com
Simone on LinkedIn https://www.linkedin.com/in/simonesloan/
Empathy assessment: https://karlamclaren.com/are-you-an-empath/)
30 Days to Courage: A Step-by-Step Guidebook (30 Days Guidebook Series Book 2 of 2) by Carolina M. Billings, Simone Sloan, et al.
Empathy Why It Matters, and How to Get it by Roman Krznaric
How to be an Antiracist by Ibram X. Kendi
Caste by Isabel Wilkerson
The Immortal Life of Henrietta Lacks (HELA) by Rebecca Skloot
7 Habits of Highly Effective People by Stephen R. Covey (Seek first to understand, then to be understood.)
🖥Check out Kim’s websites, and connect with her on social media!
✅Business website https://www.thepharmacistsvoice.com
✅The Pharmacist’s Voice ® Podcast https://www.thepharmacistsvoice.com/podcast
✅Pronounce Drug Names Like a Pro © Online Course https://www.kimnewlove.com
✅ACX (Audiobook Narrator Profile) https://www.acx.com/narrator?p=A10FSORRTANJ4Z
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Highlights from our conversation
During our conversation, we talked about putting the “care” back in health care and becoming more culturally competent so that our patients will trust what we [as pharmacists] are saying. Barriers we face include language, race, body size, invisible abilities (developmental disabilities, hearing loss, etc).
Be empathetic. Be curious. Emotional intelligence is important.
Recognize that some patients distrust people in a white coat.
Relationship-building and empathy are important.
We all have a responsibility to educate ourselves about others.
What action steps can pharmacists, pharmacy students, etc. take to become more culturally competent for the sake of their patients?
- Identify your personal biases. (Self-reflect.)
- Engage patients with open-ended questions without judgments and assumptions.
- Listen. Learn about the challenges your patients may be experiencing.
We get caught up in the transactional pieces of our work. We’re more similar than we are different. Everybody wants to be seen, heard, valued, respected, and understood.
Many people don’t want to change (pharmacists and patients).
- Change is a very hard thing. It comes with a lot of emotions and stress.
- Mindset is important. If we look at change as an opportunity, it changes our whole mindset. Change is happening, whether you want it or not. You can either be “on the bus” of change, or you could just wait for it to happen to you. It’s happening regardless. You can choose how you want to embrace it or not.
- You can refuse to serve those who make racist remarks, use derogatory terms, commit microagressions, and exclude others.
Improving your level of cultural competency will help you put the “care” back in healthcare so that your patients listen to you and ultimately achieve better health outcomes. Check out the links to resources (links) above, and improve your cultural competence today. 🤗
Thank you for listening to The Pharmacist’s Voice ® Podcast Episode 176 with guest Simone Sloan, RPh, MBA! Connect with Simone on LinkedIn!